How to Get the Most Out of Support Inquiries

To ensure efficient analysis of your support query by Edgemesh® Engineering, please follow the steps below before contacting the team:

  1. Enable developer mode in your browser by typing edgemesh.setDevMode(true) into the JavaScript console.

    • Enabling developer mode disables the Edgemesh® Client, helping to identify if it's the cause of the issue.
    • If the problem persists even after enabling developer mode, it's likely that the Edgemesh® Client is not the root cause.
    • If the problem does not persist, proceed to the next step.

  2. Generate a Flare by typing edgemesh.flare() into the JavaScript console or by opening the control panel with the search parameter ?em-controls and using the user interface.

    • This will create a Flare ID, which is a reference to the diagnostic report generated to captures important information about your environment.
    • Copy the Flare ID and provide it to Edgemesh® Support along with a detailed description of the issue you are experiencing.

By performing these steps, you will provide Edgemesh® Support with valuable information to help diagnose and address your specific issue more effectively. Feel free to reach out to us with the Flare ID and your description, and our team will assist you further.

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