Live Support via Dedicated Slack

At Edgemesh®, we strongly believe that support is a part of the product. As part of our commitment to excellent customer service, we offer dedicated Slack channels where you can receive live support from our knowledgeable Edgemesh® Support engineers. These Slack channels serve as your primary means of communication for any support-related inquiries or issues.

Our support engineers are highly qualified and experienced in troubleshooting and resolving technical challenges. They will triage your inquiries promptly and provide the necessary assistance. In the event of an emergency where you require immediate attention and your Slack-based inquiries are not addressed in a timely manner, you can access our Emergency Hotline for urgent support.

At Edgemesh®, we understand the value of your time and aim to provide efficient and effective support. We ensure that you receive the expertise of a US-based, engineer-level support agent right from the start, avoiding unnecessary escalations or delays in addressing your concerns.